This Privacy Policy describes what personal data UAB Guru Pay (the “Company”, “Guru Pay”, “we”,) collects and how we process them, with whom we share our clients, potential clients and visitors („You“) personal data, which we collect when you browse our https://izypayments.com/ website (“the Website”), or when you contact us or provide us with your personal data by filling in forms and applications on our Website, or when we communicate with you via various means of communication tools (email, phone, or Website).
Who we are
UAB Guru Pay is an electronic money institution (EMI) providing e-money and payment services to customers in Lithuania, other the European Union (the EU) and European Economic Area (EEA) countries, Switzerland, Caribbean countries (Curacao, St. Vincent & Grenadines, St. Lucia), Anjouan. The Company carries out financial services activities such as issuance of e-money, opening of IBAN accounts, payment execution (SEPA, SWIFT, domestic and cross-border), etc. We are a modern variety of an ordinary and well-known bank, which allows all operations to be done without leaving your home, but just simply connected to the online bank.
Information We Collect
We collect different types of information to provide and improve our services. This includes:
- Personal Information You Provide to Us: When you interact with us through our contact form, you may provide us with your name, email address, and any other information you choose to include in your message.
- Automatically Collected Information: We use cookies and similar tracking technologies to analyze website traffic and improve user experience. These technologies may collect non-personal data such as browser type, device information, and pages visited. Your IP address is only stored if you have provided explicit consent.
- Information from Third Parties: In some cases, we may receive personal data from third-party services that you have authorized, such as social media platforms or analytics providers, to improve our service offerings.
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services.
- To communicate with you, including responding to inquiries.
- To improve our website and services.
- To comply with legal obligations.
Sharing of Information
We put our best efforts to keep your data safe and always require the highest level of security and confidentiality from our employees and partners.
We use third party service providers to undertake processing operations on our behalf, and this may require us to share your personal data with them when they provide services to IZY Payments. If our service providers need access to your personal data and/or to process them to provide services to us, this will be done only according to Data processing agreements we shall sign with all our data processors. Nevertheless, we will control and shall always remain responsible for the use of your personal data. The categories of entities that may have access to your personal data:
- Providers of information technology services such as hosting services and other key operational systems such as banking modules
- Providers of AML/TFP, KYC and fraud prevention services
- Other professional service providers such as accountants, legal consultants, audit firms etc.
- Our business partners, agents or intermediaries who are a necessary part of the provision of our products and services (including payment card providers, other financial institutions, correspondent banks, etc.)
- State institutions to whom we are obliged to provide data (State Tax Inspectorate, Bank of Lithuania, Financial Crime Investigation Service, the police and/or other lawful enforcement agencies, courts, etc.)
We may also provide your data (or allow access to your data) for our IT support service providers on case-by-case basis in case of specific incident resolution, e.g. customer service issue, security incident investigation, etc.
What are your rights?
As a data subject you have certain rights in relation to your personal data. You can exercise the rights that are mentioned further by contacting us at info@izypayments.com.
- The right of access – you may, at any time, request access to the personal data that we hold which relates to you and receive a copy of data that we hold about you to enable you to check that it is correct and to ensure that we are processing that personal data lawfully.
- The right to rectification– you may, at any time, request us to correct personal data that we hold about you which you believe is incorrect or inaccurate. We may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right
- The right to erasure (“right to be forgotten”) – you may also ask us to erase personal data if you do not believe that we need to continue retaining it. We are not always obliged to erase personal data when asked to do so; if, for any reason, we believe that we have a good legal ground to continue processing of your personal data that you have asked us to erase (e.g. your personal data is still processed for other legitimate purposes or we have to comply with a legal obligation or for the establishment, exercise or defense of legal claims). If personal data is erased under your request, we will only retain such copies of the information as are necessary for us to protect our or third parties’ legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have entered with us.
- The right to data portability – you can ask us to provide you or transmit those data directly to another controller of your choice, where technically feasible, certain personal data that we hold about you in a structured, commonly used machine-readable format. However, you must keep in mind that you may exercise the right of data portability only on data that is processed based on your consent or on a performance of a contract between you and us and that is being processed by automated means. We can guarantee only transferring data to you in such occasions and cannot be responsible with technical compatibility of other party systems where data transfer is requested.
- The right to lodge a complaint with a supervisory authority – if you think that your rights have been violated, you may file a complaint to a State Data Protection Inspectorate (L. Sapiegos str. 17, LT-10312 Vilnius , phones: +370 5 271 2804 / 279 1445, fax +370 261 9494, email ada@ada.lt)
- The right to withdraw consent regarding processing of personal data – you may withdraw your given consent for processing of personal data for particular purposes at any time by informing us at [info@izypayments.com]. or following the procedure that was specified before obtaining your consent.
- The right to object (to automated decision making and profiling) – you have the right to be informed about the existence of any automated decision making and profiling of your personal data and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.
- The right to restrict processing – in those situations when processing of your personal data is based on our legitimate interest you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
This Policy is applicable only with respect to our Website, but not any other sites, therefore we strongly recommend to review privacy policies of any websites that you may reach by following hyperlinks presented on our Website. We have no control and no responsibilities regarding any data processing by data controllers of such other websites.
Changes to This Policy
We may update this policy from time to time. The latest version will be available on our website.
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